ai999 Privacy Policy
ai999 places the highest priority on protecting your personal information. This policy clearly describes how we collect, use, and store your data.
1 Introduction and Scope
ai999 ("we", "us", "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") describes how ai999 collects, processes, stores, and protects your personal information when you use our website (ai999.cam) and related services ("Services").
We recommend reading this Privacy Policy alongside our Terms and Conditions and Responsible Gaming Policy.
2 What Kind of Information We Collect
Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — only persons aged 21 and above may register)
- Email address
- Mobile number
- Username and password
- Preferred language and currency
Financial and Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number (masked)
- Bank account details (where applicable)
- Transaction amount and date
- Deposit and withdrawal history
- Preferred payment method
Usage and Activity Information
Information automatically collected while using the platform:
- Gaming history and betting records
- Login time, session length, and frequency
- Pages visited and features used
- Bonus claims and wagering history
- Support chat records
Technical and Device Information
Information automatically logged when you visit the site:
- IP address
- Device type (mobile / desktop)
- Operating system and browser version
- Cookies and session tokens
- Referral URL and traffic source
3 How We Use Your Information
ai999 uses collected information only for specific and lawful purposes. We never sell your information for unrelated purposes or to third-party advertisers.
Account Management
Your information is used to create, verify, maintain, and secure your account.
Transaction Processing
Financial information is used to complete deposits, withdrawals, and bonus payments.
Fraud Prevention
Information is analyzed to detect and prevent account misuse, money laundering, and fraud.
Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat and email support.
Service Improvement
Usage statistics are analyzed to improve the user experience and to add new games and features.
Important Notifications
Your contact information is used to keep you informed about account changes, security alerts, and policy updates.
4 Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. ai999 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions, verify security tokens, and ensure core site functionality.
- Functional cookies: To remember your language preferences, game settings, and account configuration.
- Analytics cookies: To understand which pages are used most and to improve our services.
5 Information Sharing with Third Parties
In What Circumstances Information May Be Shared
ai999 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers follow their own privacy policies and receive only the information that is necessary.
- Game providers: Game studios such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive limited technical data to ensure fair gameplay.
- Legal obligations: We may be legally required to provide information in response to a court order or a lawful request from a government authority.
- Anti-fraud agencies: Necessary information may be exchanged with regulatory bodies to prevent fraud and money laundering.
6 Data Security and Protection
SSL Encryption
All pages on ai999.cam are secured with SSL/TLS encryption. All data transmitted between your browser and our servers is sent in encrypted form, so no one in between can read it.
Secure Data Storage
Your password is never stored in plain text — industry-standard hashing technology is used. Financial information is protected with an additional layer of encryption, and regular security audits are conducted.
Restricted Access Controls
Only authorized staff may access user information for specific, necessary purposes. All access is logged and reviewed regularly.
Regular Security Testing
Our systems undergo regular security testing. Potential vulnerabilities are identified and resolved quickly to keep your information protected at all times.
7 Your Rights and Choices
Your Data Rights
As a user of ai999, you have the following rights:
- Right to access: You can find out what information we hold about you. Submit this request through the support team.
- Right to correction: If your account contains incorrect or outdated information, you can request that it be corrected.
- Right to close your account: You can request to close your account at any time. After closure, transaction records will be retained for as long as necessary to meet legal obligations.
- Right to opt out of promotional communications: You can unsubscribe from promotional emails or notifications at any time.
- Data portability: You can request a copy of your information in a structured format.
8 Data Retention Period
How Long Information Is Kept
ai999 does not retain your personal information longer than necessary. The retention period depends on the type of information:
- Account information: For as long as the account is active and until legal requirements are met after closure.
- Transaction records: For as long as required for financial regulation and auditing.
- Technical logs: Deleted within a limited period after security review.
- Support chat records: Retained for a set period as needed for service quality improvement.
After legal obligations are fulfilled, information is securely deleted or anonymized.
9 Protection of Minors
Restrictions for Those Under 21
ai999 provides services only to persons aged 21 and above. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If parents or guardians believe their child has registered on this platform, please contact our support team promptly.
10 Policy Changes and Updates
Policy Update Process
ai999 reserves the right to change this Privacy Policy due to service improvements, legal changes, or business needs.
- Registered users will be notified by email before any significant changes.
- The revised policy will take effect from the date it is published on the site.
- If you continue using the Services after a change, you will be considered to have agreed to the new policy.
- If you do not agree to the changes, stop using the Services and contact us.
The latest policy will always be available on this page. We recommend reviewing it regularly.
11 Contact Us
Have a question about privacy?
If you have any questions, concerns, or wish to exercise your data rights regarding this Privacy Policy, please contact us. Our team is ready to respond in Bengali.
To learn more, visit our About Us page or FAQ.