ai999 Terms and Conditions

These terms and conditions ("Terms") apply to all users ("users" or "players") of the ai999 platform and its services. ai999 is a mobile-first online casino and betting platform designed specifically for players in Bangladesh.

By registering on the ai999 platform or using any of its services, you are considered to have agreed to these terms. If you disagree with any part of these terms, please refrain from using our platform.

ai999 follows SSL encryption and fair play principles as a secure and reliable platform. We believe transparency and honesty are the foundation of a healthy gaming environment. All our terms are therefore presented in clear and straightforward language.

To open an account and use the services on ai999, you must meet the following eligibility conditions:

Each player may open only one account. Any attempt to open multiple accounts will result in all associated accounts being cancelled and funds on deposit may be forfeited.

3.1 Information Required at Registration

• Full legal name (as per national identity card)
• Correct date of birth (must be 21 years or above)
• Active mobile number or email address
• Valid payment method details (bKash, Nagad, Rocket or Upay)

3.2 Account Security

It is your responsibility to keep your account password confidential. ai999 will never ask for your password by email or phone. If you notice any suspicious activity, notify our 24/7 live chat support immediately.

ai999 supports the most popular mobile payment methods in Bangladesh. All financial transactions are conducted through secure and encrypted channels.

4.1 Important Payment Conditions

• Only payment accounts registered in your own name may be used.
• Use of third-party payment accounts is strictly prohibited.
• Use the correct reference number when making a deposit to ensure prompt crediting.
• ai999 does not charge any fee for payment processing; however, your payment provider may charge a fee.
• ai999 reserves the right to request additional verification for any suspicious transaction.

ai999 offers various bonuses and promotional offers for new and regular players. Each bonus has specific conditions that must be read carefully before claiming the bonus.

5.1 Welcome Bonus

New players will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. A 25x wagering requirement must be met to make this bonus withdrawable.

5.2 General Bonus Terms

• A bonus offer is available once per person, household, address, or IP address.
• Not all games can be played with bonus funds; only specific games are eligible for bonus use.
• If the wagering requirement is not met within the set time after claiming a bonus, the bonus will be cancelled.
• If bonus abuse is suspected, ai999 reserves the right to cancel the bonus and conduct an investigation.
• Bonus offer terms may change at any time; visit the promotions page for the latest information.

5.3 VIP Program

The ai999 VIP program has four levels: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each level. Cashback rates from Bronze through to Platinum are up to 0.2%, 0.4%, 0.6%, and 0.8% respectively. You can move up to a higher level based on your playing activity and engagement on the platform.

All games available on ai999 are developed by third-party game providers and are governed by their respective rules. Game outcomes are determined by a verified random number generator (RNG).

6.1 General Game Rules

• Each game has its own rules and payout structure, which can be viewed within the game.
• If a bet is left incomplete due to a technical error or disconnection, ai999 will resolve it in accordance with the applicable rules.
• If a technical error is found in a game result, the relevant bet may be cancelled.
• Any attempt to manipulate the software during a game will result in immediate account cancellation.

6.2 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA, local leagues), kabaddi, and more. The following rules apply to sports betting:

• Bets may be changed up until the match begins.
• For abandoned or suspended matches, bets will be refunded unless the applicable rules state otherwise.
• Accidental double betting will not be recognised; all bets are considered final.

The following activities are strictly prohibited on ai999. Violation of these prohibitions will result in immediate account cancellation and forfeiture of funds:

ai999 reserves the right to suspend or close any account, for any reason, without prior notice. However, under normal circumstances the user will be informed before an account is closed.

8.1 Reasons for Account Suspension

• Any violation of these terms
• Suspicious or unusual account activity
• Failure to complete identity verification or providing false information
• Long-term inactive account (12 months or more)
• Legal obligations or instructions from a regulatory authority

8.2 Closing Your Account Voluntarily

A player may request to close their account at any time. To do so, contact us via 24/7 live chat or at [email protected]. The opportunity to withdraw any valid balance will be provided before the account is closed.

ai999 places the highest importance on responsible gaming. We believe gaming is an enjoyable form of entertainment, not a way to solve problems. Every player should play within their means.

For more information on responsible gaming, visit our responsible gaming page. Full details on deposit limits, time limits, and self-exclusion are available there.

9.1 Warning Signs

• Placing more bets to recover losses
• Spending more money than the set budget
• Hiding gaming from family and friends
• Spending money meant for essential expenses (food, rent) on gaming

ai999 takes the protection of your personal information very seriously. We only collect information necessary for operating the platform and do not sell it to any third party.

To learn about our full privacy policy, visit the Privacy Policy page. ai999 uses SSL encryption to keep all your personal and financial information secure.

10.1 Purpose of Data Use

• Account verification and identity confirmation
• Payment processing and fraud prevention
• Providing customer service and support
• Meeting legal and regulatory obligations
• Platform improvement and providing a personalized experience

All content, designs, logos, software and information on the ai999 platform are the intellectual property of ai999. Copying, distributing or reusing them without prior written permission from ai999 is prohibited.

You receive a limited, non-transferable license to use the platform. This license does not grant any ownership rights.

ai999 makes every effort to operate a safe and reliable platform. However, ai999's liability is limited in the following cases:

• Issues with games or bets due to internet connection disruption
• Unexpected server downtime or maintenance breaks
• Software errors from third-party game providers
• Losses caused by the user's own negligence or account credential exposure

In the event of any dispute or complaint, please contact our support team first. We provide assistance in Bengali via 24/7 live chat and work to resolve any issue quickly.

13.1 Dispute Resolution Steps

• Step 1: Submit your complaint via 24/7 live chat.
• Step 2: If unresolved, send a written complaint to [email protected].
• Step 3: ai999 will provide a formal response within 5 business days.
• Step 4: If both parties do not agree, the matter will be resolved through neutral mediation.

All dispute resolution efforts will be conducted honestly and transparently. All relevant information is considered before ai999's decision becomes final.

ai999 reserves the right to change, amend or update these terms at any time. In the case of significant changes, registered users will be notified via email or through the platform.

If you continue using ai999 after changes are made, you will be considered to have accepted the revised terms. Therefore, it is recommended that you visit this page regularly.

If you have any questions or complaints about these terms, please contact us through the following means: